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Application Maintenance Services Overview
TrekLogic provides a comprehensive suite of sustaining engineering service offerings to clients who want to relieve their core development team of mundane support tasks, allowing them to focus on new initiatives to improve their business.

Established over many years of successful experience delivering sustaining engineering projects, our proven, cost-effective processes are designed to reduce risk, cost and time across the entire sustaining engineering phase including support calls and escalations, defects and their corrections, and requests for enhancements.

Fully backed up by our support call center services, our sustaining engineering services provide the highest possible value combined with long-term support guarantees.
 
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  TrekLogic's sustaining engineering services covers:
  » Defect tracking and resolution
  » Level 3 & 4 call support
  » Regular defect reviews with the client to prioritize defects
  » Provide Level Of Effort (LOE) estimates for high priority defects
  » Implementation of defect corrections
  » Provide LOE for enhancements
  » Design, document and implement enhancements
  » Perform full QA testing cycle
  » Schedule periodic patch updates
  » Create emergency fixes when critical
  » Follow customer processes and deploy customer tools if required
  » Create emergency fixes when critical
  » Highly skilled core technology teams covering J2EE, C/C++, .NET, Oracle/DB2/MSSQL, Unix/Linux, MS Windows
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